Refund Policy

We try our very best to ensure that our plants arrive happy nd healthy, however, sometimes delivery is out of our control.  We handle returns and replacements on a case-by-case basis. If you're not happy with your recent purchase, please email us at rootedkeywest@gmail.com within 24 hours of your purchase.

Please note we are not responsible for packages returned to us by the carrier due to incorrect or incomplete address or delivery information.

To be eligible for a return, you must submit  photo of your plant the day you opened it. Please be sure to inspect your package and plant immediately upon delivery. Email a photo of your damaged order to rootedkeywest@gmail.com along with the order number within 24 hours of receiving the delivery.  If your return is accepted, we’ll send you a replacement plant or issue an refund.

You can always contact us for any return question at rootedkeywest@gmail.com.